Review Audit Report
15th Street Tavern
10081 S Ortonville Rd, Village of Clarkston, MI 48348
1,814 total Google reviews · 4.5★ average
Response Rate
75%
Sampled your 8 most recent reviews — 6 have an owner response
Estimated Revenue at Risk
$16,000
From 2 unanswered reviews in this sample
Unanswered Reviews Breakdown
1
Negative (1–2 stars)
0
Neutral (3 stars)
1
Positive (4–5 stars)
Sample Responses We'd Write For You
Nick O — 2/5 stars
“We went for brunch with a large group the morning of 3/21 in the covered patio section. The service was unpleasant and inattentive. We ordered bottomless margaritas and they certainly weren't bottomless. The server would take the glass and not refill it. Also we were shouted at because they couldn't remember who ordered what. The food was nothing to brag about. We are pretty disappointed with our experience and most likely will not be going back for brunch.”
ReplyChief suggested response
Nick, we're really sorry your group's brunch experience fell so short — what you're describing with the margaritas and being shouted at is genuinely unacceptable, and that's not how we want anyone to feel when they spend their morning with us. We'd love the chance to make this right and show you what we're actually capable of — please reach out to us directly so we can connect with you personally.
Stephanie B. Green — 4/5 stars
“Wraps and wings are delicious. Found a heart shaped chip! Service friendly and attentive.”
ReplyChief suggested response
Thank you so much, Stephanie! We love that you enjoyed the wraps and wings, and how cool is that heart shaped chip — consider it a little love from our kitchen! We're glad our team made your experience a great one and hope to see you back soon.
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How we calculate revenue at risk: Each unanswered negative review deters up to 30 potential customers (Convergys Research). Each unanswered positive review represents ~5 missed repeat visits (BrightLocal). Businesses that respond to 25%+ of reviews earn 35% more revenue on average (Womply, study of 200,000+ businesses).