Review Audit Report
345 by Plant City
345 S Water St, Providence, RI 02903
47 total Google reviews · 4.5★ average
Response Rate
0%
Sampled your 8 most recent reviews — 0 have an owner response
Estimated Revenue at Risk
$22,000
From 8 unanswered reviews in this sample
Unanswered Reviews Breakdown
1
Negative (1–2 stars)
0
Neutral (3 stars)
7
Positive (4–5 stars)
Sample Responses We'd Write For You
tim schmidt — 1/5 stars
“Burnt balls, sent them back, got more burnt balls”
ReplyChief suggested response
Tim, we're so sorry about that experience — there's no excuse for serving burnt food once, let alone twice after you brought it to our attention. That's a failure on our part and we completely understand your frustration. Please reach out to us directly so we can make this right for you.
Frederick Wright — 5/5 stars
“Lovely intimate speakeasy with superb, creative craft cocktails and small bites. I give them huge kudos for maintaining an atmosphere where adults can enjoy a date or a night out with friends and not be overwhelmed with inappropriate shrieking. The vibe is lush, reserved, romantic, restrained, but very approachable even on a busy Saturday night when we went. Table service was attentive but not hovering.”
ReplyChief suggested response
Frederick, thank you so much for this wonderfully detailed review — you captured exactly the experience we set out to create! We take real pride in preserving that intimate atmosphere, so hearing that it landed just right on a busy Saturday night means the world to us. We hope to see you and your company back at the bar again soon!
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How we calculate revenue at risk: Each unanswered negative review deters up to 30 potential customers (Convergys Research). Each unanswered positive review represents ~5 missed repeat visits (BrightLocal). Businesses that respond to 25%+ of reviews earn 35% more revenue on average (Womply, study of 200,000+ businesses).