Review Audit Report
Anthonino's Taverna
2225 Macklind Ave, St. Louis, MO 63110
3,958 total Google reviews · 4.7★ average
Response Rate
0%
Sampled your 8 most recent reviews — 0 have an owner response
Estimated Revenue at Risk
$22,000
From 8 unanswered reviews in this sample
Unanswered Reviews Breakdown
1
Negative (1–2 stars)
0
Neutral (3 stars)
7
Positive (4–5 stars)
Sample Responses We'd Write For You
Brian Q — 1/5 stars
“Yikes, the level of review really got me on this one. Food was not good. The famous toasted ravioli were not freshly made and were horrible. Pizza was a pile of grease, bolognese had no flavor and pasta was overdone and soggy and finally the chicken Marsala was terrible, tough chicken and the sauce is something I have never seen before on that dish, way off. Just beware of 4.8 ratings, no way!”
ReplyChief suggested response
Brian, we are truly sorry to hear your experience fell so far short of what we strive to deliver — the toasted ravioli, pasta, and Marsala all missing the mark in the same visit is absolutely not what we want for any guest. We take your feedback seriously and would love the opportunity to make this right and restore your faith in us. Please reach out to us directly so we can talk through your experience and hopefully welcome you back under much better circumstances.
Kimberly Coleman — 5/5 stars
“Excellent food, great staff, clean and fun atmosphere”
ReplyChief suggested response
Thank you so much, Kimberly! We're thrilled you enjoyed the food and had a great experience with our team — they truly work hard to make every visit special. We can't wait to welcome you back to Anthonino's Taverna soon!
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How we calculate revenue at risk: Each unanswered negative review deters up to 30 potential customers (Convergys Research). Each unanswered positive review represents ~5 missed repeat visits (BrightLocal). Businesses that respond to 25%+ of reviews earn 35% more revenue on average (Womply, study of 200,000+ businesses).