Review Audit Report
Bachour
2020 Salzedo St, Coral Gables, FL 33134
2,570 total Google reviews · 4.6★ average
Response Rate
38%
Sampled your 8 most recent reviews — 3 have an owner response
Estimated Revenue at Risk
$5,000
From 5 unanswered reviews in this sample
Unanswered Reviews Breakdown
0
Negative (1–2 stars)
0
Neutral (3 stars)
5
Positive (4–5 stars)
Sample Responses We'd Write For You
Johann Ali — 5/5 stars
“Ordered croissants for pickup. They were ready ahead of time and when I got there it turned out that one of the flavors I ordered was out. The manager came up, apologized profusely and offered an alternative that was absolutely fabulous! Fantastic service.”
ReplyChief suggested response
Johann, thank you so much for sharing this! We're really glad our manager was able to turn that moment around for you and that the alternative hit the spot. We hope to see you again soon for more croissants!
Jacqueline Del Rosario — 5/5 stars
“The food is excellent and consistently so. It’s also well priced for the quality. Chef Antonio Bachour is amazing! Please get more dinner items on Door Dash or get another service please so I can get take out deliveries”
ReplyChief suggested response
Thank you so much, Jacqueline! We're thrilled you love the food and find it worth every penny — that means the world to us and to Chef Bachour. We hear you loud and clear on the delivery options, and we're actively working on expanding how we get our food to you, so stay tuned!
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How we calculate revenue at risk: Each unanswered negative review deters up to 30 potential customers (Convergys Research). Each unanswered positive review represents ~5 missed repeat visits (BrightLocal). Businesses that respond to 25%+ of reviews earn 35% more revenue on average (Womply, study of 200,000+ businesses).