Review Audit Report
A&W Restaurant
32 Patrick Henry Way, Charles Town, WV 25414
204 total Google reviews · 3.4★ average
Response Rate
63%
Sampled your 8 most recent reviews — 5 have an owner response
Estimated Revenue at Risk
$17,000
From 3 unanswered reviews in this sample
Unanswered Reviews Breakdown
1
Negative (1–2 stars)
0
Neutral (3 stars)
2
Positive (4–5 stars)
Sample Responses We'd Write For You
Barrett Crusse — 1/5 stars
“Food was very greasy and took ~20 minutes to receive in the drive thru”
ReplyChief suggested response
We're really sorry about your experience, Barrett — a 20-minute wait in the drive-thru is way too long, and greasy food on top of that is definitely not the standard we hold ourselves to. We'd love the chance to make this right for you, so please reach out to us directly so we can address this properly. Thank you for letting us know, because feedback like yours helps us do better.
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How we calculate revenue at risk: Each unanswered negative review deters up to 30 potential customers (Convergys Research). Each unanswered positive review represents ~5 missed repeat visits (BrightLocal). Businesses that respond to 25%+ of reviews earn 35% more revenue on average (Womply, study of 200,000+ businesses).